Please click a link below to access the relevant PDF document.
Other policies are available. Please send enquiries to neptune@phoenixschools.org.uk or call 0330 135 8202 if you require further information about any other school policies.
Philosophy on feedback
As part of our approach to reflective practice Phoenix Learning and Care recognise and embrace the importance of developing a culture of continual learning and development. We welcome feedback on our achievements and the opportunity to share best practice, however we equally understand the importance of learning from our shortfalls. As such we welcome hearing about where we may have not lived up to our high standards and we truly value the opportunity to reflect and learn about areas that we need to develop further.
Within the last academic year we have received the following number of compliments and complaints.
If you would like to provide feedback to the school or wish to make us aware of a compliment or complaint then you can email the school direct.
Alternatively, you may contact our Operations Director for Education, Darren Jackson on: djackson@plcl.org.uk
We treat all concerns appropriately and all complaints are investigated thoroughly following our complaints policy and procedure which can be found within the Policies section of this website.
Our proprietors Phoenix Learning and Care, welcome enquiries for placements in any of our services.
Please call us on 03330 150331 or email referrals@plcl.org.uk
We will provide an initial response to all enquiries as soon as possible, advising the options available and indicative dates of admission.
The referrals team can discuss the local offer and where appropriate, put you in contact with the respective Registered Manager or Head Teacher to discuss the practical areas in greater detail.
The Young Person and/or pupil are openly encouraged to visit along with parents, guardians or Social Workers to see if the placement is suitable.
Once the placement is confirmed, we work to ensure a smooth transition including the completion of required documentation.
We work closely with our children/young people, their families and professionals to create bespoke programmes of learning for pupils, which are tailored to their educational and social and emotional needs, supporting them to achieve their full potential. This means that we deliver a personalised curriculum, which, where possible, acknowledges the national curriculum and meets the individual needs of our pupils, whilst also supporting them to meet the outcomes identified in their EHCPs.
To achieve this, every pupil has an individual education plan which identifies their areas of need and how we can best address them, both in terms of staff approach and the curriculum that they are provided. Our goal is to provide access to the best academic outcomes possible as well as preparing our pupils for adulthood and the next stage of their education by equipping them with the skills required to achieve personal success.
